ServiceNow - Senior Solution Designer
Deloitte
Montreal, QC, Canada
- / Month
Experience : 2 Yrs | Full Time
Description :
  • Primary operational point of contact for ServiceNow platform operations
  • Provide support and resolution to escalated ServiceNow platform incidents
  • Coordinate with the project and IT teams and manage deployments across production and sub-production instances
  • Develop and promote platform enhancements (e.g. flows, catalogue items, form enhancements, integrations, CMDB, etc.)
  • Perform upgrades and patching on the platform
  • Manage and monitor platform performance and security including MID server and integrations deployment
  • Coach and mentor junior technical staff
  • Ensure technical documentation of enhancements and stories is maintained up to date
  • Ensure that technical implementation of the platform is done in accordance to best practices including security and minimization of technical debt
  • Validation and estimation of functional/non-functional requirements
  • Availability to work weekends and holidays when required as planned as part of a broader team (24X7 operation)
Requirements :
  • Bachelor’s degree 
  • 2 years of ServiceNow experience at least as administrator or developer minimum
  • 2 years of experience with IT Operations or ServiceNow implementations
  • Fully bilingual (French/English)
  • QC based preferably
Montreal, QC, Canada
Last date to apply : 05-08-2023

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